Refunds Policy

This Refunds Policy ("Policy") forms part of, and should be read alongside, the KanataQ Terms of Service. It applies to fees paid to KanataQ Ltd ("KanataQ", "we", "us") for our own subscription products - currently Scale (solution provider subscriptions) and Intelligence (market intelligence subscriptions).

This Policy does not apply to, and KanataQ has no involvement in, any commercial arrangement, payment, or dispute between a buyer and a solution provider discovered through the platform. KanataQ does not process, hold, or take a commission on any such payments.

Free Listings

Launch listings are free of charge. No payment is taken, so no refund applies.

Business Use and Consumer Rights

KanataQ's subscription services are intended for business use, and by subscribing you confirm you are acting in the course of a business, trade, or profession. The Monthly Subscriptions and Annual Subscriptions sections below apply on that basis.

Where a subscriber is legally classified as a consumer under applicable law, the statutory 14-day right of withdrawal will apply to both monthly and annual subscriptions, and nothing in this Policy limits that right.

Monthly Subscriptions

You may cancel a monthly subscription (e.g. Scale, Intelligence) at any time from your account dashboard or by contacting hello@kanataq.com.

• Cancellation takes effect at the end of your current billing period. You will retain access to paid features until that date.

• We do not provide partial-month or pro-rated refunds for time unused within a billing period.

• No refund is issued for the then-current month once it has been charged, except where required by law or as set out in the Exceptions section below.

Annual Subscriptions

Annual subscriptions renew automatically unless cancelled before the renewal date.

• Annual subscriptions are non-refundable once charged, except where required by law or as set out in the Exceptions section below.

• Cancelling before renewal stops future charges; cancelling after a renewal charge takes effect at the end of the current annual term, with no further renewal charge.

• We do not provide pro-rated refunds for partial years used.

Exceptions

We may, at our discretion, issue a full or partial refund outside the terms above where:

• A billing error occurred on our part (e.g. duplicate or incorrect charge);

• A service outage or fault materially prevented use of paid features for a significant portion of the billing period; or

• Required by applicable consumer protection law in your jurisdiction.

Failed or Declined Payments

If a renewal payment fails, we will attempt to notify you and may retry the charge. If payment is not resolved within 14 days, your subscription may be downgraded to the free Launch tier or suspended until payment is completed.

How to Cancel

You can cancel at any time by:

• Logging into your KanataQ dashboard and managing your subscription under Billing; or

• Emailing hello@kanataq.com with your account details and cancellation request.

Cancellation requests must be submitted at least 48 hours before your renewal date to avoid being charged for the next period. Requests received within 48 hours of a renewal may not be processed in time to prevent that charge; in that case, the renewal charge will stand and cancellation will take effect at the end of the newly-charged period.

We will confirm cancellation in writing (email) and specify the effective date access will end.

Approved refunds are processed by our merchant of record and payment partner. Once a refund is approved under this Policy, we will instruct our payment partner to issue it to your original payment method; processing times are governed by their standard refund timelines.

Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated via email or dashboard notice. Continued use of paid features after a change takes effect constitutes acceptance of the updated Policy.

Governing Law

This Policy is governed by the laws of England and Wales, consistent with our Terms of Service.

Questions? Contact us at hello@kanataq.com.